No Refunds for Early Returns/Cancellations:
- No refunds or deductions will be made for unused or if the customer/rider ends the ride prematurely.
- If a rental bike booking is canceled at the time of booking by notifying ZINGbikes, cancellations may be made for any reason. ZINGbikes will refund 50% of the total advance payment. The refund will be processed and transferred within 3 to 5 working days.
- If the customer fails to pick up the bike at the agreed-upon time and does not inform ZINGbikes within the specified grace period (5 hours), the booking will be considered a no-show, and no refund will be issued.
Vehicle Return:
- The vehicle will be thoroughly checked by the ZING executive while returning for any defects, damages, and abnormal fuel levels. Any such issues found would be levied on the customer/rider as per the loss.
- For ZING by day bookings, customers/rider are requested to refuel the vehicles to the same level as at the time of delivery or picked by the customer/rider in case.
- The vehicle must be returned in the same condition as it was rented, with all accessories and components intact.
Debt and Vehicle Possession:
- In the event of any outstanding dues owed by the renter, the renter will remain fully responsible for the ZINGbikes vehicle, even if repossessed by a third party.
•Daily rental charges will continue to apply until the vehicle is returned safely to ZINGbikes.
Helmets/Safety Gear:
- Riders must wear a helmet at all times while riding for safety and compliance with traffic regulations.
- We provide a complimentary helmet with every bike rental to ensure your safety. For pillion riders, an additional helmet is available at a nominal cost of ₹50 per day. Customers are responsible for ing all helmets in the same condition as received.
- In case of loss, theft, damage, or failure to return a helmet, a replacement fee of ₹1100/- will be charged by ZINGbikes.